So, I booked this tour under Viator for me and my friends. 

It was the Hole in the Rock cruise with some additional activities.

I did choose a tour with a generous flexible cancellation option, because Covid made the whole world uncertain especially with regards to travel plans.

Prior to this, there was a big flood that happened in New Zealand so some tours weren’t operational. They had to change our initial tour and even gave us a discount from the original price we paid.

Then a day prior to our trip, about 2 days before our scheduled tour, I got Covid. I had to stay at home and isolate. 

I was worried they wouldn’t give me a refund, plus they already promised me a return of some money for the change in price.

Money was sent to my account almost immediately, but I was not sure if this money was for the change in price, or due to my cancellation as the amount was similar. 

I sent them an email about my concerns, and they replied after a day or two. They said they would process it. After a week, when the monet still did not show up, I messaged them again and they managed to sort it out. 

*** On a side note, my friends did enjoy they tour booked, and I’ll try to catch the same tour next summer.